Policies

All orders are filled on availability. J'TEC does not maintain an inventory of finished parts. All parts are custom made as needed utilizing our inventory of raw materials.

J'TEC will make every effort to fill your order immediately. Some orders may take several days to fill due to conflicting schedules in our manufacturing process.

Since your part is custom made it is essential that you know what your requirements are prior to sending in your order. If you have questions or need assistance with an order please contact us prior to placing your order.

Orders placed by mistake and filled are the responsibility of the BUYER and will not be accepted for return or credit. Please do not order parts to test fit and return, they will not be accepted.

Any Warranty, Repair, or Replacement is limited to JTEC Radiowave Products only. JTEC Radiowave will not be held responsible for issues with any other brand we carry. All other products must be warrantied, repaired or replaced by that manufacturer. This is for all High End Technologies, Futaba, Desert Aircraft, Great Planes, Dubro, 3W Engines, or Graph Tech products. If you have any problems with any of these brands products we suggest contacting them directly. Under the links section of our website you will find a direct link to most of these companies.

Foreign Orders: May be held for several days pending credit verification. It is the policy of J'TEC not to ship overseas orders by over night service. Over night service will only be available after all credit information has been processed or other arrangements for payment have been made.

PRE ORDERS: A pre-ordered item is an item not yet in stock or one that has not arrived. When an item is put on pre-order you will be charged a deposit. A pre order deposit is NON REFUNDABLE. When your order arrives you will be contacted for the balance of payment and to arrange shipping. Due to processes and circumstances beyond our control date of expected arrival of merchandise may change. In no way will this effect pre-orders.

CUSTOM ORDERS. Are non-returnable. No credit or refund will be issued for custom parts. This includes all orders with customer supplied measurements and mufflers that have the snuffler system added to it. We strongly suggest making a mockup or template of some type to double check your measurements. If design is left to JTEC Radiowave a design fee may be applied.

MODIFICATIONS. If you have a muffler that you would like to have modified to help fit your application we will be glad to work with you. For all modifications we suggest contacting us and we can discuss your options. As with all custom orders, products that have been modified in any way are non-returnable. If you as the customer take it upon yourself to modify any JTEC Radiowave product all warranties are voided. JTEC Radiowave is the only one who is qualified to make modifications to our products.

RETURN ITEMS: All return items will be charged a 50% restocking fee less shipping charges. Items being returned must have prior approval before returning and must include a return authorization number (RMA). Items returned without authorization will not be accepted or credited. Returns are accepted on an exchange basis only.

All returns must be in the original unopened package and must include the original/copy of the invoice. Shipping charges for returns are the responsibility of the returning party.

All sales are final. We will accept returns on an exchange basis only. We accept only damaged and defective items. Defective items will be replaced free of charge only. It is the customer's responsibility to pay shipping and handling charges on replaced merchandise.

Items being returned for defects in material or workmanship must be as new and are not subject to a restocking fee. Items being returned will be inspected to determine if an actual defect exists. Defective items will be replaced. Damage due to crash, misuse or modification will not be considered to be defective in material or workmanship.

All returns must be authorized by JTEC/RADIOWAVE within 48 hours of receiving your merchandise and be returned to JTEC/RADIOWAVE within 14 days of original purchase

Items that have been placed in service will be referred to our repair policy. This refers to merchandise that has been mounted, installed, run or assembled and those less packaging are some examples. As your part is being used in a hostile environment and are subjected to vibration and effects beyond our control.

J'TEC assumes no responsibility for damage caused by use.

REPAIRS: All repairs will be charged time (current labor rate) plus materials and shipping.

PRICES AND SPECIFICATIONS: Whether or not listed on our website are subject to change without prior notice. Sales prices may be withdrawn at any time whether currently listed on our website or any other media.

MUFFLER WARRANTY: ONE year warranty from the original date of purchase. Customer may be asked to provide a copy of receipt to show proof of warranty. Failure to follow instructions voids all warranty.

If you have any questions about any of our Policies please contact us at 704-799-1658 or email us at sales@jtecrc.com.

 

THESE POLICIES MAY BE MODIFIED OR CHANGED AT ANY TIME.